Hades Lights Return for Refund

Once your return is received by our warehouse, it will undergo inspection to ensure it meets the “Like New” condition (uninstalled, in original packaging, free of defect or damage). After your item passes inspection, our credit department is notified so we can promptly issue your refund in full!
Please note, for return requests within 30 days of delivery, your refund will be issued to the original payment method used on your purchase. Once your refund is completed, you will receive an email with your transaction details.
Please allow 2-5 business days for the credit to reflect on your financial statement.
Hades Lights Extended Return for Store Credit
Our Store Credit Program allow us to extend return approvals beyond 30 days, to no more than 60 days, meaning eligibility is determined on a request-by-request basis.
If your return request was approved as part of our Store Credit Program, your refund will be issued in the form of store credit. This store credit will be available to use as a payment option towards any future purchase at check out. Our store credit does not expire and any balance will continue to be available until the store credit is exhausted.
Please Note:
To access the issued store credit, you must be logged into your customer account. If you did not check out under a customer account for your original purchase, we will automatically create one for you at the time your store credit is issued under the email address on your original order.
Preferred Customer Status through your Hades Lights Account
Preferred customers status can be earned by simply creating an account with Lights Online. Creating your account at checkout offers many benefits, including:
 
  • Save your billing address on file
  • Having the option to set up multiple ship-to addresses
  • Personalization of your Wish List
  • Separate personalization of your Shopping Cart
  • Access to your order history, including current order statuses
  • History and current balance of available Store Credit
  • Option to set up Return Request
If you’ve already placed your order as a guest, you are still welcome to earn Lights Online’s Preferred Customer status! A customer account can be created for you to join the ranks, however, please note at this time we are unable to link previous orders to your new account.
Preferred Customer Store Credit Program
At Hadeslights.com, we strive to push the envelope by constantly evolving to offer you the best possible experience when it comes to furnishing your home with lighting or home decor. For us, your purchase isn’t just a product, but rather a solution to your lighting and home decor needs. When it comes to online purchases, returns are inevitable. We already work hard to make the return process hassle-free for every interaction, but we also want to give a little extra to our Preferred customers.
Therefore, while this is unheard of in our industry, as an incentive bonus specifically for our Preferred customers, Hadeslights.com is offering a 110% refund to Store Credit for return requests within 10 days of receipt! That means if you choose store credit as your refund method, and your purchase total was $100, we will give you store credit in the amount of $110 on top of our hassle-free return labels.
Please note: your item must ship within 5 days of receipt of your label to maintain eligibility for the additional 10% refund bonus. Our 110% bonus is applicable for approved returns only [please see eligibility points under our Hassle-Free Returns section]. Additionally, the 10% incentive is available for the originating purchase only. Maximum incentive payout not to exceed $600 per account.
Damaged or Defective Product
Please open and inspect your item(s) within 30 days of receipt. If you received products that have manufacturer's defects or have been damaged in transit, please contact us at +1 387 392 0569 . We will do everything possible to make sure that the problem is resolved quickly and to your satisfaction.
For small packages which have been damaged during shipment, please notify us within 48 hours so that we may file a claim with UPS or FedEx on your behalf. Larger packages that have been delivered via common freight carriers and show visible damage should have that information noted on the bill of landing or receipt.
Defective or damaged items will be replaced or repaired at our discretion. If a fixture is delivered with broken glass, please notify us immediately and replacement glass will be shipped to you at no additional expense. We cannot guarantee that all replacement parts will be in stock. This is especially true for clearance/ discontinued items, so it is critical that you contact us as soon as possible to report damage. If there is no replacement part available, you will be notified and given the option of returning the item for a full refund.
Please allow 5-7 business days for your replacement to ship. Please note that we can only provide replacement parts for online customers who have received damaged items. We cannot issue replacements for purchases made in-store, or through any other retailer.
Cancellation Requests
If you would like to cancel an order (or part of an order) that has not been shipped or is on backorder, please e-mail customer service or call us toll free at 1-866-688-3562. We will submit a request to the manufacturer and e-mail you an acknowledgement of cancellation. If for some reason we are unable to cancel your order, we will contact you via email with that information. If your order has already shipped at the time you wish to cancel, we will treat it as a return.
Initial Shipping Charges
Orders with merchandise included in our free shipping promotion may have our initial shipping costs deducted from the refund, unless placing a new order at time of return.
Ordering
Lights Online accepts Visa, Mastercard, American Express and Discover Card as well as Paypal.
Payment, Pricing and Promotions
We will match any published Internet price from another authorized dealer. If you find an advertised price online that is lower than ours, be sure to bookmark the page so that we can verify it. If an item goes on sale after you've already purchased it, we will honor the sale price. Call us within 30 days of your original purchase and we will refund you the difference. Please note that clearance items are not eligible.
Also, note that the price guarantee does not apply to any advertised "inside" or "preferred customer" discounts - only the advertised, in-stock, public price. We cannot match prices from Ambience, Minka Lavery, Minka-Aire, George Kovacs, Metropolitan, The Great Outdoors, online liquidation sites (e.g. Overstock.com), auction sites or unauthorized dealers.
If you should have any questions about price matching, feel free to contact us
Viewing Orders
More information to come.
Updating Account Information
More information to come.
Terms of Use
By using Hadeslights.com, you agree to the following terms and conditions:
 
We welcome inquiries and comments at all times. Submission of questions or comments constitutes a submission of all of the rights to these materials to Hadeslights.com to be used for any purpose and without compensation to the author.
This Web site is provided on an as-is basis, and Hadeslights.com  makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. We are not responsible for any damage that results from using this site, including direct, indirect, incidental, punitive and consequential damages.
Hadeslights.com  cannot guarantee accuracy of all pricing posted on our Web site. In the event of a pricing discrepancy, we will contact you before your order is shipped.
The laws of the State of Georgia govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law. By using this site, you agree to the terms and conditions above and hold Hadeslights.com  harmless from any claims, damages, costs and expenses (including attorney's fees) arising from or related to your use of this site.
Price Protection and Guarantee
Lights Online will match published Internet prices from another authorized dealer plus 10% of the difference. If you find an advertised (shipped) price online that is lower than ours, be sure to bookmark the page so that we can verify. If an item goes on sale after you've already purchased it, we will honor the sale price. Call us within 30 days of your original purchase and we will refund you the difference. Please note that clearance items are not eligible. The price guarantee does not apply to any advertised "inside" or "preferred customer" discounts - only the advertised, in-stock, public price. We cannot match prices from Minka Lavery, George Kovacs, Metropolitan, The Great Outdoors, online liquidation sites (e.g. Overstock.com), auction sites or unauthorized dealers.